FAQ

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Frequently asked questions Gates

HERE IS A FREQUENTLY ASKED QUESTION?

HERE IS A FREQUENTLY ASKED QUESTION?

HERE IS A FREQUENTLY ASKED QUESTION?

HERE IS A FREQUENTLY ASKED QUESTION?

HERE IS A FREQUENTLY ASKED QUESTION?

Frequently asked questions about separation systems

HERE IS A FREQUENTLY ASKED QUESTION?

HERE IS A FREQUENTLY ASKED QUESTION?

HERE IS A FREQUENTLY ASKED QUESTION?

HERE IS A FREQUENTLY ASKED QUESTION?

HERE IS A FREQUENTLY ASKED QUESTION?

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Direct contact

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KÄUFERLE PRODUCTS

Partition systems

Enclosures & Canopies

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AICHACH WORK

Käuferle GmbH & Co. KG
Robert-Bosch-Str. 4
D-86551 Aichach
+49 (0) 8251 / 9005-0
+49 (0) 8251 / 9005-490 Fax
info@kaeuferle.de

Route via Google Maps

SERVICE POINT

Sales Office North East
Göhrener Str. 14 a
10437 Berlin
Hotline: +49 (0) 180 / 3900505
service@kaeuferle.de

SERVICE POINT

Sales Office North
Hotline: +49 (0) 180 / 3900505
service@kaeuferle.de

SERVICE POINT

Sales Office West
Max-Eyth-Str. 17 a
46149 Oberhausen
Hotline: +49 (0) 180 / 3900505
service@kaeuferle.de

SERVICE POINT

Sales office Rhine-Main
Aschaffenburger Str. 62
64832 Babenhausen
Hotline: +49 (0) 180 / 3900505
service@kaeuferle.de

SERVICE POINT

Sales Office Southwest
Fabrikstr. 70
71522 Backnang
Hotline: +49 (0) 180 / 3900505
service@kaeuferle.de

SERVICE POINT

Sales Office Bavaria
Robert-Bosch-Str. 4
86551 Aichach
Hotline: +49 (0) 180 / 3900505
service@kaeuferle.de

SERVICE POINT

Sales Office East
Zschopauer Str. 105
09126 Chemnitz
Hotline: +49 (0) 180 / 3900505
service@kaeuferle.de

Choose your region.

SALES OFFICE BAVARIA

Central Internal Service Resale
Aichach plant
Tel: +49 (0) 8251 / 9005-0
+49 (0) 8251 / 9005-495 Fax
wvt@kaeuferle.de

SALES OFFICE B-WÜRTTEMBERG

Central Internal Service Resale
Aichach plant
Tel: +49 (0) 8251 / 9005-300
+49 (0) 8251 / 9005-495 Fax
wvt@kaeuferle.de

Choose your region.

AUSTRIA

KÄUFERLE.AT GmbH
Eisenfeld Road 27
A-4600 Catfish
+43 7242 312012
info@kaeuferle.at
www.kaeuferle.at

DISTRIBUTION POLAND

Käuferle GmbH & Co. KG
Robert-Bosch-Str. 4
D-86551 Aichach
+49 (0) 8251 / 9005-0
+49 (0) 8251 / 9005-490 Fax
info@kaeuferle.de

DISTRIBUTION SWITZERLAND

Käuferle GmbH & Co. KG
Robert-Bosch-Str. 4
D-86551 Aichach
+49 (0) 8251 / 9005-0
+49 (0) 8251 / 9005-490 Fax
info@kaeuferle.de

NORTHWEST SALES OFFICE

Aleksander Loncar
+49 (0) 40 / 69645084
+49 (0) 173 / 2753718 Mobile
+49 (0) 40 / 69645072 Fax
a.loncar@kaeuferle.de

SALES OFFICE WEST

Aleksandar Trajkov
Max-Eyth-Str. 17 a
46149 Oberhausen
+49 (0) 208 / 75106-95
+49 (0) 172 / 8905728 Mobile
+49 (0) 208 / 757102 Fax
a.trajkov@kaeuferle.de

RHINE-MAIN SALES OFFICE 2

André Hartmann
Aschaffenburger Str. 62
64832 Babenhausen
+49 (0) 6073 / 711857
+49 (0) 173 / 9215620 Mobile
+49 (0) 6073 / 64274 Fax
a.hartmann@kaeuferle.de

RHINE-MAIN SALES OFFICE 1

Günther Krapp
Aschaffenburger Str. 62
64832 Babenhausen
+49 (0) 6073 / 711858
+49 (0) 172 / 8458703 Mobile
+49 (0) 6073 / 64274 Fax
guenther.krapp@kaeuferle.de

BADEN-WÜRTEMBERG SALES OFFICE I

Konstantinos Outziolas
Fabrikstr. 70
71522 Backnang
+49 (0) 7191 / 906087
+49 (0) 173 / 6518471 Mobile
+49 (0) 7191 / 914886 Fax
k.outziolas@kaeuferle.de

SALES OFFICE EAST

Uwe Fischer
Zschopauer Str. 105
09126 Chemnitz
+49 (0) 371 / 24081570
+49 (0) 172 / 8458708 Mobile
+49 (0) 371/ 24081579 Fax
uwe.fischer@kaeuferle.de

MUNICH SALES OFFICE

Wilfried Englhard
Robert-Bosch-Str. 4
86551 Aichach
+49 (0) 8251 / 9005-222
+49 (0) 172 / 8973816 Mobile
+49 (0) 8251 / 9005-492 Fax
w.englhard@kaeuferle.de

BAVARIA-EAST SALES OFFICE

Heiko Schendel
Robert-Bosch-Str. 4
86551 Aichach
+49 (0) 8251 / 9005-226
+49 (0) 172 / 8458712 Mobile
+49 (0) 8251 / 9005-492 Fax
h.schendel@kaeuferle.de

BAVARIA-WEST SALES OFFICE

Maximilian Wood
Robert-Bosch-Str. 4
86551 Aichach
+49 (0) 8251 / 9005-221
+49 (0) 172 / 8107551 Mobile
+49 (0) 8251 / 9005-492 Fax
m.holz@kaeuferle.de

NORTH-EAST SALES OFFICE

Göhrener Str. 14a
10437 Berlin
+49 (0) 30 490819 -50
+49 (0) 30 490819 -51 Fax
info@kaeuferle.de

AICHACH WORK

Käuferle GmbH & Co. KG
Robert-Bosch-Str. 4
D-86551 Aichach
+49 (0) 8251 / 9005-0
+49 (0) 8251 / 9005-490 Fax
info@kaeuferle.de

Route via Google Maps

Choose your region.

SWITZERLAND

Güller Building Systems AG
Grosszelgstrasse 24
CH-5436 Würenlos
+41 (0) 56 416 90 00
+41 (0) 56 416 90 09 Fax
info@gueller.ch
www.gueller.ch

NeziMont GmbH
Feldstrasse 5b
CH-6300 Zug
+41(0)76 310 75 06
info@nezimont.ch
www.nezimont.ch

WEST SWITZERLAND

Kern Studer SA
avenue de Grandson 48
CH-1400 Yverdon-les-Bains
+41 (0) 24 445 66 00
+41 (0) 24 445 66 01 Fax
contact@kern-studer.ch
www.kern-studer.ch

GERMAN-SWITZERLAND

Kern Studer AG
Einsiedlerstrasse 31a
CH-8820 Wädenswil
+41 (0) 44 783 22 44
+41 (0) 44 783 22 43 Fax
info@kern-studer.ch
www.kern-studer.ch

Normstahl Entrematic Switzerland AG
Gewerbestrasse 12a
CH-9462 Montlingen
+41 (0) 71 763 97 97
normstahl.ch@entrematic.com
www.entrematic.com

FAQs

Garage doors

Please contact our customer service when all preliminary work (such as laying the cables) has been completed and the gate area can be walked on freely. We will then arrange an individual appointment with you.

After your door system has been approved, you will receive a cable routing plan tailored to your order. This plan shows all the cables that the electrician you have commissioned will need in order to carry out all the work.

Inspections and maintenance of gate systems are regulated by law in Germany. However, many operators of gate systems are not aware that they have this responsibility. We would be happy to make you an offer for one-off maintenance or a maintenance contract. Your gate system will then be serviced once a year by our expert fitters.

Gate systems are subject to heavy stress through daily use, which can result in wear and tear. Due to the simple and clear structure, some parts can be replaced quickly. Our customer service will be happy to help you. You can reach us at 0180 3900505 or under service@kaeuferle.de.

Due to defined exceptions in the standards and guidelines, an emergency stop command device is not mandatory for our door systems, which of course comply with the latest state of the art.

Please replace both springs. The springs are calculated for fixed load changes. If one spring breaks, the second spring is also just before the calculated breaking limit and should therefore be replaced. Our customer service team can offer you the necessary spare parts or carry out the repair of the gate system on request.

Partition systems

We will be happy to supply you with a locking cylinder for each door. However, this is not integrated into the locking system of your building. If you prefer a cylinder that matches the locking system, you will need a half cylinder in size 10/30 for our UTS doors with a PZ handle and a half cylinder in size 30/60 for doors with a lever handle set.

Not found what you are looking for?

Our customer service will be happy to help you.
You can reach us at 0180 3900505 or under service@kaeuferle.de.